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Refund Policy
Effective Date: 04 May, 2025
Last Updated: 04 May, 2025

This Refund Policy outlines the terms under which refunds may be provided for services rendered through Takajet, a remittance service under Guideasy Global Limited (Company Number: 15638386).

1. Eligibility for Refunds
Refunds may be requested under the following conditions:

  • The transfer has not yet been processed or paid out to the recipient.

  • The transaction was canceled by the user before processing.

  • The transaction was rejected due to compliance, verification, or technical issues.

2. Non-Refundable Cases
Refunds will not be issued in the following cases:

  • The transfer was completed and received by the beneficiary.

  • The user provided incorrect or incomplete recipient information.

  • Delays caused by bank holidays, intermediary banks, or third-party issues not under our control.

  • Fraudulent transactions caused by user negligence or compromise of account credentials.

3. Refund Request Procedure
To request a refund:

  • Contact our customer support at [email protected] or via the in-app support system.

  • Provide your Transaction ID, registered email address, and reason for the refund request.

  • Refunds, if approved, will be processed to the original payment method within 7–14 business days, depending on the payment provider.

4. Fees and Deductions
In some cases, a refund processing fee or currency conversion loss may be deducted from the total refund amount, especially if the transaction has already been initiated with partner banks.

5. Contact Information
If you have any questions about this Refund Policy or need assistance, please contact:

Takajet – Guideasy Global Limited
📍 124–128 City Road, London, England, EC1V 2NX
📧 Email: [email protected]
📞 Phone: (+66) 9937 24584
🌐 Website: https://takajet.com